Vision is hard. Often it can feel fluffy and woolly. The vision for our group was “Fulfilling customer needs, through innovative trusted solutions, that we take pride in” but it wasn’t tangible. I established some quality pillars/strands for it. One around discovering behaviours, a sort of BDD-vibe to it and a second about quality attributes […]
Thinking about user journeys in testing isn’t a particularly new topic (although probably truly conducted a lot less than we would like to admit). I suspect even rather than that is the user journey in design and planning. At least once engineering teams are involved. This is something that I’ve had little chance to explore […]
I wanted to share a really cool activity that I did with a couple of developer teams a couple of months ago. Two teams had (roughly) a sprint of testing with a push to be user focused. I was brought in to lead this effort (with no notice!). The end result was a number of […]
I recently reflected upon my failings as a Quality Coach but that wasn’t to say that I failed. Far from it. I am very proud of my work as a Quality Coach and it is a role that I hope to pick up again. Initiatives Analytics As a group we had never really looked at […]
I enjoyed my time as a Quality Coach, working with between one and three teams at a time. I think it was a relatively successful stint. However I want to acknowledge some of the areas where I struggled. Role Definition As a role, quality coaching is definitely very different to anything that I’ve done before […]
I’ve always disliked writing test strategies and plans. Reviewing them was even worse. Just tedious long documents that tell me very little. Usually almost a copy paste as projects tend to be pretty similar. I did play with the one pager but still, it felt like a pointless exercise. We had a ways of working […]
Experimentation is important, if not essential, if we want to have successful high performing teams. It allows us to try things without needing months to review and phase in a new way of working. Instead encourage trying something different, reflect and start again. In theory, I really like it. In practice, it was difficult within […]
So far I’ve written a few blog posts around conducting RCAs where I’ve focused on the people and questions. However what I’ve yet to touch upon is the documentation side. In a similar idea to the concept that the activity of coming up with a test plan is more important than the document itself, I […]
I’ve already talked about how we need to tap into unleashing our inner toddler by asking “why”. But what questions do we ask? Background Before getting into the guts of the RCA I like to go through the background. This is partly to act as a refresher for everyone as it may have been a […]
I love collaboration and making exercises something that people can engage with. It is usually the discussion that matters more than what gets written on paper. For this to be successful, you need to have the right people in the (virtual) room. As we’ve touched upon already, the RCA should touch upon all areas of […]