This year I started doing my first 1:1s with colleagues, aside from those with my manager/leader. It was a really interesting experience and I wanted to reflect on it a little. Getting going It was actually something that was on my agenda for a while but struggled to get permission / buy in to do […]
Tag: Coaching
I recently reflected upon my failings as a Quality Coach but that wasn’t to say that I failed. Far from it. I am very proud of my work as a Quality Coach and it is a role that I hope to pick up again. Initiatives Analytics As a group we had never really looked at […]
I enjoyed my time as a Quality Coach, working with between one and three teams at a time. I think it was a relatively successful stint. However I want to acknowledge some of the areas where I struggled. Role Definition As a role, quality coaching is definitely very different to anything that I’ve done before […]
I’ve already talked about how we need to tap into unleashing our inner toddler by asking “why”. But what questions do we ask? Background Before getting into the guts of the RCA I like to go through the background. This is partly to act as a refresher for everyone as it may have been a […]
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Meaningful RCAs: Asking Why
I did my first RCA back in 2019. We looked at each stage of development and used a “5 whys” approach to tap into why it wasn’t caught at this stage. We maintained this approach over the next few years and when I switched to my more coaching/leadership role in 2023, I started running them […]
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Collaborative reflections
Earlier this year I wrote about my changing role and push to help improve working practices and support my teams in testing. In terms of my role, it is certainly coming together. Over the past few weeks I’ve been getting involved more and more with teams and helping teams reflect on quality. My big win […]