Thinking about user journeys in testing isn’t a particularly new topic (although probably truly conducted a lot less than we would like to admit). I suspect even rather than that is the user journey in design and planning. At least once engineering teams are involved. This is something that I’ve had little chance to explore […]
Tag: Collaboration
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User Journeys & Testing
I wanted to share a really cool activity that I did with a couple of developer teams a couple of months ago. Two teams had (roughly) a sprint of testing with a push to be user focused. I was brought in to lead this effort (with no notice!). The end result was a number of […]
I’ve always disliked writing test strategies and plans. Reviewing them was even worse. Just tedious long documents that tell me very little. Usually almost a copy paste as projects tend to be pretty similar. I did play with the one pager but still, it felt like a pointless exercise. We had a ways of working […]
So far I’ve written a few blog posts around conducting RCAs where I’ve focused on the people and questions. However what I’ve yet to touch upon is the documentation side. In a similar idea to the concept that the activity of coming up with a test plan is more important than the document itself, I […]
I’ve already talked about how we need to tap into unleashing our inner toddler by asking “why”. But what questions do we ask? Background Before getting into the guts of the RCA I like to go through the background. This is partly to act as a refresher for everyone as it may have been a […]
I love collaboration and making exercises something that people can engage with. It is usually the discussion that matters more than what gets written on paper. For this to be successful, you need to have the right people in the (virtual) room. As we’ve touched upon already, the RCA should touch upon all areas of […]